Grouped the way the site is built, so you can see the whole thing at once.
★★★★★★★★★★ 4.8 from 152 Google reviews
★★★★★★★★★★4.8from 152 Google reviews
Two other outfits told me the whole sealed system was shot. This tech tested it properly and found a bad overload protector instead. A fraction of the cost and it's been running fine. Integrated Sub-Zero column in case that helps anyone.
Fixed the Sub-Zero 611 freezer fan quickly and cleanly. Would have liked a bit more warning than the thirty minute heads-up call, but the work itself was solid.
My Sub-Zero 690 stopped cooling on a Friday night before a holiday weekend. They actually answered the phone and got someone out Saturday morning. Defrost sensor. Fair price and he explained everything.
Ice maker finally works after two other companies couldn't figure it out. Only knock is the arrival window was 11-3 and he showed up at 2:50, but he called ahead so I wasn't stuck waiting blind. Panel-ready Sub-Zero in case that helps anyone.
Had water pooling under the produce drawers for months. Clogged defrost drain. He cleared it, showed me how to spot it coming back, and it's been dry since.
Pulled the unit out, laid down a mat, put everything back exactly where it was. Replaced the evaporator fan motor. You'd never know anyone was here except the Sub-Zero 642 is quiet again.
Door gasket replacement on a 36 inch Sub-Zero built-in. Work was clean and fast. Part markup felt steep compared to what I found online after, but the seal is perfect and I didn't have to do it myself.
Constant ice buildup on the back wall of the Sub-Zero freezer. Turned out to be a cracked defrost heater. Two hours total and it hasn't frosted over since.
Quote on the phone matched the invoice. That alone puts them ahead of the last three contractors I've used in this city.
Dispenser had been dead for a year and I just lived with it. Frozen supply line. Thawed it, insulated it, showed me the fix. Twenty minutes. 48 inch Sub-Zero, for reference.
I like understanding what's wrong with my appliances. He walked me through why the Sub-Zero 550 compressor was cycling, what he was measuring, and what the reading meant. Rare these days.
Temperature was swinging from 32 to 50 all day. Bad thermostat. Swapped it out, tested it for twenty minutes before leaving to make sure it held. Thorough.
Home warranty sent out two people who both said it was unfixable. Paid out of pocket for these guys and it was a $220 fan motor. Working fine.
Built-in Sub-Zero sounded like a jet engine every time it kicked on. Condenser fan blade had warped. Cheap part, huge difference.
1990s Sub-Zero that everyone told me to replace. He sourced a discontinued part and got it running. Bought me a few more years.
Sub-Zero ice maker had been dumping half-formed cubes for months. Water inlet valve. Fixed, tested, full cubes ever since.
Waited four days for an appointment which felt long for a broken Sub-Zero 632. Once the guy got here though, excellent work on the door seal and hinge.
Not many people in the city properly service the Sub-Zero integrated columns. He'd worked on them before and it showed. Electronic control module replaced under a week.
Didn't try to sell me a maintenance plan or an extended anything. Fixed the drain line, took payment, left. Perfect. Mine's an integrated Sub-Zero column.
Repair worked and the tech was competent. $340 for a start relay and forty minutes of labor felt like a lot. Manhattan pricing I guess.
Got a text with the tech's name and a photo before he arrived, plus a live tracking link. As a woman living alone that matters a lot to me. Unit is a Sub-Zero 561.
Fully expected to be told I needed a new compressor. It was a dirty condenser coil. He cleaned it, charged me the service fee only, and told me to vacuum it twice a year. Ours is a Sub-Zero 690.
Needed a special order board for a Sub-Zero PRO 48. Ten days waiting. Not really their fault but a loaner or workaround would have been nice. Repair itself was flawless.
Guy has been doing this thirty years and it shows. Diagnosed by sound before he even took a panel off. Was right. Unit is a Sub-Zero BI-36U.
Everything in the panel-ready Sub-Zero freezer was getting soft. Evaporator fan had seized. Replaced and it's colder than it's been in years.
My galley kitchen is impossibly narrow and the fridge is wedged in. He got it out and back without a single scratch on the floor or cabinets.
Called two days later to make sure the temperature was holding. Nobody does that. It was, but the gesture stuck with me. Unit is a panel-ready Sub-Zero.
I was flustered and stressed about the cost. He gave me the number up front before touching anything so there were no surprises. Very kind about it.
If you have a Sub-Zero with the usual ice maker trouble, these are the people. He'd clearly done a hundred of them and knew the exact fix.
In and out in under an hour, price was what they quoted, 42 inch Sub-Zero side-by-side works. Not much else to say.
Didn't realize they do wine coolers. Fixed my dual zone unit that had been stuck at one temperature. Quick and knowledgeable.
No-showed on a Tuesday with no call. They rescheduled and comped the diagnostic, and the actual repair was fine, but losing a day off work for nothing was frustrating. This was on my Sub-Zero 601.
Two prior companies just defrosted it manually and left. This guy replaced the defrost timer and actually solved it.
42 inch built-in that nobody wanted to touch. They came, they fixed the evaporator fan, they charged a fair price. Relieved.
Everything about it was easy. Booking, arrival, repair, payment. Sub-Zero 642 is cold. Bookmarking them.
Repair was good. Invoice took three days and a phone call to get, which I needed for my landlord reimbursement. Minor annoyance. Unit is a panel-ready Sub-Zero.
Described the symptoms and he correctly guessed the problem before scheduling, which meant he brought the part with him. One visit instead of two.
My mother speaks limited English and the tech spoke Spanish with her the entire visit. Made the whole thing so much less stressful for her. This was on my Sub-Zero 601.
Weekend availability actually exists here, unlike the four other places I called. Cost a bit more for the weekend which is fair. It's a Sub-Zero 561.
Loud buzzing every twenty minutes that was driving me insane in a studio apartment. Condenser fan motor. Silence at last. Ours is a Sub-Zero 601.
Told me the repair would buy me two or three years, not ten, and let me decide. Went ahead with it and I'm glad. Sub-Zero 611, for reference.
Arrived 40 minutes past the window but called ahead. Work on the water filter housing was excellent and the leak is gone. Sub-Zero 632 in case that helps anyone.
Asked if it was worth repairing and got a real answer with numbers instead of a sales pitch. Repaired it. It's a Sub-Zero French door.
The Sub-Zero integrated line is its own world and he handled it without breaking a sweat. Electronic module swapped, working perfectly.
Said 10 to 12, showed at 10:15. In a city where that never happens, it's worth mentioning. Mine's a Sub-Zero 601.
From the phone call to the fix, everyone I dealt with was professional and easy to talk to. Freezer is cold again. Ours is a Sub-Zero.
Uniformed, ID badge, introduced himself, explained what he was doing before doing it. Exactly how it should go. Ours is a Sub-Zero 690.
Was one day from ordering a new Sub-Zero 632 on a payment plan I couldn't afford. $195 repair instead.
My building requires COIs and a specific service elevator window. They handled all the paperwork with management directly. Unit is an integrated Sub-Zero column.
Submitted the form on the website Sunday night, got a call Monday at 8am, tech there by 1pm. It's a Sub-Zero 690.
Repair was quality and the tech was great. Control board was $310 which I later saw for $190 online. Convenience has a price I suppose. Ours is a 36 inch Sub-Zero.
Vacuum condenser cleaning plus a fan replacement and it's running like it's new. Way cheaper than the $12k replacement quote I'd gotten.
Checked the whole system even after finding the fault, to make sure nothing else was on its way out. Nothing was, but I appreciated the check.
Whoever answers the phone is genuinely pleasant, which is a low bar that almost nobody clears. Tech was great too. This was on my Sub-Zero French door.
One visit, one part, problem gone. Been three months with no recurrence. Built-in Sub-Zero, for reference.
Asked him a few technical questions out of curiosity and he had real answers, not vague ones. Clearly trained properly. Sub-Zero PRO 48 in case that helps anyone.
Compared to what I paid a different company for a similar repair two years ago, this was half the price and better work. Sub-Zero 642, for reference.
Intermittent fault that only happened at night. He asked the right questions, figured it was the defrost cycle, and was right. This was on my Sub-Zero 632.
Booked Tuesday, fixed Wednesday, reasonable price. No complaints at all. Unit is a Sub-Zero.
Third company I called and the only one that took the job seriously. Fixed a problem two others called unfixable. Unit is a Sub-Zero French door.
Built-in with custom panels that had to come off carefully. He took his time and nothing got damaged. Unit is a Sub-Zero 550.
Door wasn't sealing so the Sub-Zero compressor ran constantly. New gasket, adjusted the hinge, done in half an hour.
Did the job, did it well, charged what they said. 36 inch Sub-Zero cold. Nothing more to ask.
Same fault came back a month and a half later. They did honor the warranty and came back at no charge, but I'd have preferred it to be fixed right the first time. Unit is a Sub-Zero.
Gave me repair cost, expected remaining life, and replacement cost side by side. Made the decision obvious. Sub-Zero BI-36U in case that helps anyone.
Slow drip behind the Sub-Zero PRO 48 that had been warping the floor. Found it, replaced the line, and pointed me to a floor guy.
Tech was dismissive when I described the problem and told me it was normal operation. Called someone else who found a failing compressor within twenty minutes. One star for at least showing up on time. Mine's a Sub-Zero 700 series unit.
Sub-Zero BI-36U quit during that cold week in January and the garage unit went with it. They handled both in one visit and only charged one trip fee.
Not their fault, but the tech spent twenty minutes circling for a spot which came out of my appointment window. Once he was in, the defrost heater swap took forty minutes flat. It's a Sub-Zero PRO 48.
Called Monday morning, fixed Monday afternoon. Thermistor. Under $200 and no attempt to sell me anything else.
The repair itself has held up with no issues. Getting a straight answer on when the part would arrive took four calls though, and nobody proactively updated me. On a Sub-Zero.
Told me the sealed system had a leak and that repairing it would be throwing money at a dying built-in Sub-Zero. Charged the diagnostic only and told me what to look for in a replacement.
Fourth attempt across three companies. This one actually replaced the fill tube and the auger motor together instead of guessing one at a time. This was on my Sub-Zero 561.
Under an hour, took the packaging and the old part with him, and the kitchen was exactly as he found it.
A lot of places either won't come here or charge a surcharge. No surcharge and a two day wait. Control board replaced and running fine since. It's a 42 inch Sub-Zero side-by-side.
Described the symptoms and he had the panel off and the fault found before I finished my coffee. Bad defrost thermostat. It's a Sub-Zero 561.
Took most of a day to hear back after I left a message. Once scheduled though, the Sub-Zero 632 compressor relay replacement was quick and has held up.
I've had this Sub-Zero 561 since 1998 and I'm attached to it. He fixed the door switch and didn't once suggest I throw it out.
The number quoted on the phone is the number on the invoice. After my last contractor experience that felt remarkable. Sub-Zero 601 in case that helps anyone.
Same-day appointment, polite tech, cleaned up after himself. Freezer working again for under $250. Unit is a panel-ready Sub-Zero.
Apparently the 600 series has a known control board issue. He'd seen it before and went straight to it instead of testing everything else first.
Older commercial-style unit in a small shop. Three companies said they don't service that type. These guys did. 42 inch Sub-Zero side-by-side in case that helps anyone.
Called around. Their diagnostic fee was the only one that got credited toward the repair. Ended up cheapest overall.
Been using bottled water for two years because the dispenser died. Filter housing was cracked. Twenty minute fix and I feel silly for waiting.
Half the block uses them. Now I understand why. Ice maker rebuilt in an hour. This was on my built-in Sub-Zero.
COI, building management approval, elevator reservation. They did all of it. I just had to be home. This was on my Sub-Zero 700 series unit.
Explained everything to my father in Spanish and again to me in English. Nobody was left out of the conversation. This was on my Sub-Zero 601.
Intermittent warming that only happened overnight. He asked about my ice maker schedule and worked backward from there. Defrost timer. Ours is a Sub-Zero 642.
An hour past the window. He apologized and did a thorough job on the evaporator fan, so I'm not too bothered, but it ate my afternoon. Sub-Zero BI-36U, for reference.
Ice maker last year, cooling issue this year. Same standard both times. That consistency is worth a lot. On a Sub-Zero 561.
Rattling that got worse for months. Condenser fan blade. Fixed in half an hour and I can hear my television again.
ID badge, introduced himself, walked me through what he was checking. I never felt out of the loop. Sub-Zero 632 in case that helps anyone.
Most places either won't come or add a fee. Neither here. Thermostat replaced, fair price. On a Sub-Zero 632.
I'm a landlord and needed someone who could deal with the tenant directly. They did, and sent me the invoice without me being in the middle. Ours is a Sub-Zero BI-36U.
Water under the Sub-Zero BI-36U on and off for a year. Drain pan had a crack. Replaced and it's been dry since.
Rare to find someone fluent on the Sub-Zero PRO line. He'd serviced them before and had the right diagnostic approach instead of trial and error.
Braced for $500 and paid $210. Evaporator fan motor. Freezer is cold and quiet.
Panel-ready built-in with custom fronts. He removed and reseated them himself and the alignment came out better than before. Sub-Zero 700 series unit in case that helps anyone.
I asked a lot and he answered all of them without getting impatient. I actually understand my Sub-Zero 690 now.
Thirty-plus years of experience showing. Diagnosed by sound and touch before pulling a single panel and was right.
Rockaways is a haul and nobody wanted the job. They came, fixed the Sub-Zero 611 compressor relay, and didn't charge extra for distance.
Confirmation, en route notification, and the invoice by email within an hour. Modern and easy. Unit is a panel-ready Sub-Zero.
The repair worked. The rescheduling twice before anyone showed did not endear them to me. Docking stars for the runaround, not the work. Ours is a Sub-Zero 561.
Mat down, tools organized, everything wiped and put back. Left the kitchen better than he found it. Sub-Zero BI-42SD in case that helps anyone.
July 4th weekend and they still had someone available. 36 inch Sub-Zero back up before the barbecue.
Could have told me the Sub-Zero 550 compressor was going and I'd have believed him. Instead it was a $35 thermistor and he said so.
Fixed properly and quickly. Found the same board considerably cheaper online afterward. Convenience premium I suppose. Sub-Zero 700 series unit, for reference.
Showed up, found it, fixed it, took payment. No theatrics. Exactly what I wanted. Mine's a Sub-Zero wine unit.
Warming fast on a Saturday morning and they got someone out that afternoon. Start relay. Nothing spoiled. Panel-ready Sub-Zero in case that helps anyone.
Every step confirmed, delays flagged early, invoice immediate. Zero chasing required. Integrated Sub-Zero column, for reference.
Under an hour, polite the whole time, and the 36 inch Sub-Zero freezer has been perfect since.
Home warranty company sent two people who declared it unfixable. Paid out of pocket here and it was a $180 fan motor. Unit is a Sub-Zero undercounter.
Window was 1-3 and he arrived at 1:10. In this city that's worth mentioning on its own. It's a Sub-Zero column freezer.
Half what a competitor quoted for the same job and the work has held up nine months later. This was on my Sub-Zero BI-36U.
Fifteen minutes to find a fault two other people spent hours guessing at. Experience shows.
Impossible clearance on both sides. He got it out and back without marking the floor or the cabinets. Mine's a 48 inch Sub-Zero.
I'm elderly and slow on my feet and he was patient with all of it. Fixed the door seal and the Sub-Zero column freezer stopped running constantly.
Gave me the repair-versus-replace numbers and left the decision to me without steering. Repaired, and glad I did. Ours is a Sub-Zero 601.
Quoted price held. Quoted window held. Simple and rare. Unit is a Sub-Zero 561.
Called in the morning with a warming Sub-Zero 642 and someone was there by early afternoon.
Guessed the damper over the phone and brought the part. One visit instead of two. Unit is a Sub-Zero 700 series unit.
Called a few days later to confirm the temperature was holding. Nobody else has ever done that. 36 inch Sub-Zero in case that helps anyone.
Pleasant on the phone, professional at the door, panel-ready Sub-Zero working. All three, which is unusual.
Shoes off unasked, mat down, cleaned the dust behind the Sub-Zero wine unit while he was back there.
Asked him some technical questions out of curiosity and got real answers, not vague ones.
Sealed system leak on an aging unit. He said walk away and charged the diagnostic only. Mine's a Sub-Zero.
Expected a replacement conversation and got a $190 repair instead. On a Sub-Zero undercounter.
Been around here forever and it shows in how they treat people. Ice maker rebuilt properly. Mine's a Sub-Zero 561.
Uniform, badge, clear explanation before touching anything. Water filter housing replaced and the leak stopped. On a Sub-Zero BI-42SD.
Ice on the back wall every few weeks. Cracked defrost heater. Gone for good. On a Sub-Zero 700 series unit.
Asked whether it was worth fixing and got a number, not a sales pitch. Sub-Zero PRO 48, for reference.
Hard unit to service and he clearly knew it. Thermistor replaced without guesswork.
Third repair with them across a few years. Never a bad experience yet.
Flat diagnostic credited toward the repair. No meter running. Easy decision.
Buzzing every twenty minutes in a small apartment. Condenser fan motor. Silence. Mine's a 42 inch Sub-Zero side-by-side.
Cleaned a filthy condenser coil and that was the whole problem. Charged the service fee only. This was on my Sub-Zero column freezer.
42 inch Sub-Zero side-by-side and the porch freezer both failed the same week. One visit for both, one trip charge.
Under $220 for a fan motor including labor. Cold ever since. Mine's a Sub-Zero wine unit.
COI and management approval done on their end. I just opened the door.
Found it, fixed it, took payment, left. Forty minutes total. Sub-Zero 642, for reference.
Was dreading a bill I couldn't cover and it came in well under what I'd budgeted. 36 inch Sub-Zero, for reference.
Sub-Zero BI-42SD died with a fridge full of party food. Someone came out same day.
Emergency rate and worth every cent. Freezer full of food saved.
Under an hour, no mess, and the Sub-Zero PRO 48 has been quiet since.
They moved my appointment a day on their end. Tech was excellent when he came and the repair has held. Ours is a Sub-Zero BI-42SD.
Tested properly rather than swapping parts hoping something works. Found a bad overload protector. It's a Sub-Zero 561.
Checked the whole system after fixing the fault. Nothing else wrong, but I appreciated the look. On a panel-ready Sub-Zero.
The usual Sub-Zero ice maker fault. He'd done dozens and went straight to the right fix.
Compared four quotes. Not cheapest, but the only one with a written warranty. Worth it. It's a 42 inch Sub-Zero side-by-side.
Long drive and no complaint about it. Defrost heater replaced. This was on my Sub-Zero 690.
Told me up front the repair was borderline worth it on a unit this old. Let me decide without pressure. Mine's a Sub-Zero French door.
Diagnosed by ear before opening anything and was exactly right. On a Sub-Zero 690.
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